A 'no' answer on any response will not give you any more help than not answering but will give negative reinforcement to the person who responded. Otherwise it reports the response as not being helpful. You are asked below whether this response solved your problem, please do not answer that question for this or any response unless the answer is 'yes' or unless you feel that the response is not helpful to you in resolving your problem. Here is the release history for Office 2016 You need to find out from Mendeley which is the release they are supporting. Here is the link to install the latest stable version: \\\\\ Uninstall Word, only, not all of Office for this! Here are the instructions on how to uninstall for Mac: Otherwise, to do that, you’ll need to uninstall the current version, download the old version, and install it. You may be able to use the Mac Time Machine to roll back instead of the uninstall/install. I suspect that Mendeley did not disclose that it is their job to keep up